IMPORTANT INFORMATION FOR COVID-19

RELAX AND STAY SAFE WITH US.

Our priority is always the safety and well-being of our guests.

The new measures for 2021 of Covid-19 in Alexander Beach Hotel and Village Resort:

UPON ARRIVAL/DEPARTURE

• Web Check-In: The Check-in is available only online. After completing check-in, you will receive a confirmation email. At the Reception Desk you will be given a card with your name and room number written on it
• It is mandatory for guests to wear masks in the hotel
• Visitors will have to keep 2.0 m between each other (except families or friends accommodated in the same room).
• All hotel staff is wearing mask
• All hotel staff have received thorough training on our enhanced protocols, in addition, are trained to identify any flu or virus-like symptoms. Alexander Beach Hotel & Village Resort is following a firm procedure on reporting to a medical hospital in case of any incident.
• Touchless temperature measuring devices are used
• Hand Sanitizing dispensers are available at the hotel entrance
• Hotel information is available digitally with the use of QR codes
• Kindly note that shower rooms/changing rooms are not available due to COVID-19 measure s and according to the Greek Government guidelines

ROOMS

• Due to the COVID-19 protocols, the check-in and check-out times are modified, as the time for room cleaning is extended. For that reason, the Check-in time will be at: 15:00 and the Checkout time at: 11:00
• Room Keys are disinfected
• Before arrival of guests a meticulous cleaning and disinfection program is followed
• The hotel has removed all decorative objects such as decorative pillows and reusable items likely to be shared, such as menus and magazines

RESTAURANT, TAVERNAS, BARS

• The Hand Sanitizing dispensers, which are placed at the entrances of each Restaurant, Taverna and Bar must be used during each entrance
• All seating capacities have been reduced, min. distance between tables 1,5 meters. The minimum distance allowed between tables ranges from 90 cm to 200 cm, and no more than six people are allowed at one table (exception only for families with children)
• Tables and chairs are disinfected after each sitting
• Breakfast and Dinner are available in Buffet-style hot and cold, plus Show Cooking Stations. The guests may use the self-buffet by using the gloves that are provided by the Hotel. During the meal times a face mask is obligatory. It can only be removed when sitting.
• Plexiglass partitions are placed where necessary
• All menus are available digitally with the use of QR codes

BEACH & POOLS

• Reduced number of guests in all pools
• Automatic chlorination for all pools is used according to the Greek Government guidelines
• Minimum 2 meters distance between sunbeds (exception only for families with children)
• Sunbeds are disinfected after each sitting
• Pre-booking of sunbeds is not necessary
• It is highly recommended to use the shower before & after the use of swimming pools
• The indoor pool remains closed according to the Greek Government guidelines

SPA, WELLNESS

• The SPA Center operates according to safety protocols and hygiene guidelines. The SPA Reception will inform you about the available treatments & necessary measures.
• Please note that the interior swimming pool, the Sauna, the Hammam & the Jacuzzi is not operating in 2021 due to the COVID-19 health & safety protocols which are instructed by the Greek Government. The relevant regulations can be found in this link: https://mintour.gov.gr/wp-content/uploads/2021/05/KYA6632-2021-ygeionomika-protokolla.pdf . Kindly check the Spa menu to check all the treatments and massages which are offered for 2021 on the Spa&Fitness page of our website.

SPORTS & ACTIVITIES

• All kinds of outdoor sports and activities including Tennis and Water Sports are available. Animation day & evening entertainment will operate as per the animation plan and according to the safety protocol instructions

VISITORS

• Hotel’s rooms are for customer-use only

DOCTORS SERVICE

• The doctor is available (on-call) 24/7, please contact the reception in case of health problems
• The doctor is available daily in the Hotel at the specific hours, please contact the Reception Desk for more information
• Professional medical centre in Malia is located 5 minutes driving from the hotel
• Modern hospital in Heraklion is located 25 minutes drive from the hotel

• PCR test available:
  • in the Medical Centre, nearby the Hotel (Monday-Sunday 09:00-18:00) appointment is required, the cost is 50 euros per person per test
  • In the Hotel (specific hours only when the doctor is in the) with the appointment, and the cost is 55 euros per person per test
• Rapid test available:
  • in the Medical Centre nearby the Hotel 24 hours, the cost is 15 euros per person per test
  • In the Hotel (specific hours only when the doctor is in the hotel) with an appointment, and the cost is 20 euros per person per test

Please note that all above are subject to change.
We will be regularly updating this info as necessary, however, measures not listed may be implemented if this is deemed necessary.

Sincerely yours,
The Hotel’s Management